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Privacy Policy

Last updated: December 2025

NextSet ("we", "us", "our") provides AI-powered customer intake, scheduling, and business automation tools. This Privacy Policy describes how we collect, use, and protect your information when you interact with our website, chatbot, scheduling tools, and connected services.

1. Information We Collect

We collect the following types of data:

Personal Information Provided Voluntarily

  • Name
  • Email address
  • Phone number
  • Service requests or messages submitted through AISA
  • Appointment preferences (date, time, urgency)

Automatically Collected Information

  • Device type
  • IP address
  • Browser type
  • Usage data (pages visited, session events)

SMS Opt-In Information (For Twilio Compliance)

If you provide consent to receive SMS messages, we store:

  • Phone number provided
  • Timestamp of opt-in
  • Method of opt-in (Web Form)

2. How We Use Your Information

We use your information to:

  • Provide AI-powered chat and intake services
  • Contact you with booking confirmations (email or SMS)
  • Deliver appointment updates or reminders
  • Improve our AI models and service experience
  • Maintain security + system functionality
  • Communicate with the business you contacted

We do not sell personal data.

3. SMS Messaging

For users who opt into SMS notifications:

  • Standard message/data rates may apply
  • Message frequency varies based on activity
  • Reply STOP to unsubscribe
  • Reply HELP for assistance

We send no marketing messages — only service-related updates.

4. Data Storage & Security

We use trusted providers including:

  • Microsoft Azure (cloud hosting + AI)
  • Azure Cosmos DB (conversation storage)
  • Supabase (authentication + opt-in records)
  • Twilio (SMS delivery)
  • EmailJS (email delivery)

All providers follow industry-standard security and encryption.

5. Data Sharing

We only share data in these limited situations:

  • With the business you contacted
  • With vendors providing necessary operational services
  • If required by law or government authority

No data is sold or shared for advertising.

6. Your Rights

Depending on your location, you may request:

  • Access to your data
  • Correction of inaccurate data
  • Deletion of your data
  • Removal from SMS communications

Contact us at: support@nextset.ai

7. Children's Privacy

Our services are not directed to children under 13 years old.

8. Updates to This Policy

We may update this policy periodically. The latest version will always be posted at: nextset.ai/privacy

Questions? Contact us at support@nextset.ai